Enterprise features & compliance overview

Enterprise-grade email infrastructure for regulated industries

EmailConnect's enterprise tier is designed for organisations in finance, healthcare, legal, and government that require full regulatory compliance and auditable infrastructure alongside their email automation.

All enterprise features build on top of the existing Advanced capabilities — you get everything in Advanced, plus the compliance and security controls your CISO, DPO, or legal counsel needs to approve the vendor.

What's included

Immutable audit logging

Every email processed, every webhook delivered, and every administrative action is logged in a searchable, exportable audit trail. Designed to meet GDPR accountability requirements (Article 5(2)) and support NIS2 incident reporting obligations.

  • Timestamped records of all system activity
  • Exportable in standard formats for compliance reporting
  • Tamper-proof log storage within EU jurisdiction

Role-based access control (RBAC)

Granular permissions for teams of any size. Define who can configure aliases, view logs, manage billing, or access sensitive data.

  • Admin, operator, and read-only roles
  • Separation of duties for security-critical operations
  • User activity tracking for compliance audits

Signed data processing agreement (DPA)

A formal DPA that explicitly guarantees EU-only data residency and processing, as required by GDPR Article 28 for controller-processor relationships.

  • Covers all sub-processors and storage locations
  • Specifies data handling, retention, and deletion procedures
  • Available upon request for enterprise customers

Custom data retention policies

Define exactly how long email data, attachments, and logs are retained. Set policies per domain or globally, with verifiable deletion.

  • Configurable retention periods to match sector-specific regulations
  • Automated data purging with confirmation
  • Retention reports for audit purposes

IP whitelisting

Restrict webhook delivery to your approved IP ranges, adding a network-level security layer to your email processing pipeline.

Dedicated SLA & priority support

Guaranteed uptime commitments with priority support channels. Designed for production workloads where email processing is mission-critical.

EU data sovereignty — no U.S. jurisdiction exposure

All enterprise features operate within EmailConnect's EU-sovereign infrastructure. This means:

  • CLOUD Act immune — no U.S. entity can compel access to your data
  • FISA Section 702 exempt — no exposure to U.S. surveillance programmes
  • Patriot Act protected — complete isolation from U.S. legal frameworks
  • GDPR native — built from the ground up for European data protection law

For a deeper dive into why this matters, see our guide on the hidden GDPR trap.

Getting started with enterprise

Enterprise plans are tailored to your organisation's requirements. Contact us to discuss your needs:

Email: enterprise@emailconnect.eu

We'll walk through your compliance requirements, volume needs, and integration architecture to put together the right plan.