Manual payments (bank transfer or iDEAL/Wero)
EmailConnect offers two ways to pay for a subscription. Automatic payments are the default — fast, hands-off, and recommended for most customers. Manual payments are an alternative for customers who'd rather not grant a recurring mandate and prefer to pay each cycle deliberately.
This article explains how manual payments work, who they're for, and what to expect.
At a glance
| Automatic payment | Manual payment | |
|---|---|---|
| Methods | Credit/debit card · SEPA Direct Debit | Bank transfer · iDEAL · Wero |
| Mandate required | Yes (one-time setup) | No |
| Renewal | Charged automatically | You complete a payment link each cycle |
| Notice before renewal | None needed | Payment link emailed 3 days before expiration |
| Subscription continues | As long as the payment method works | Only after each manual payment is received |
| Best for | Most customers | Customers who prefer to stay in control of every charge |
Automatic payments
When you start a paid subscription, EmailConnect (via our payment processor Mollie) sets up a mandate against your chosen method:
- Credit or debit card — Visa, Mastercard, Amex
- SEPA Direct Debit — any EU bank account
After the first payment, each subsequent monthly or annual renewal is charged automatically. You don't need to take action. If a payment fails (expired card, insufficient funds), we notify you and retry; you can update the payment method from Settings → Billing.
This is the default option at checkout and what most customers use.
Manual payments
If you'd rather not authorise recurring charges, choose "Pay with bank transfer or iDEAL/Wero instead" at checkout. With manual payments:
- No mandate is created. We hold no direct-debit authority and cannot pull money from your account.
- Three days before each renewal, we email you a secure Mollie payment link.
- You complete the payment using iDEAL (Netherlands), Wero (rolling out across the EU), or a regular SEPA bank transfer.
- Once the payment is received, your subscription is extended for the next cycle and your service continues without interruption.
- If the payment doesn't arrive before the expiration date, your subscription pauses. You can reactivate it any time by completing the payment link.
You stay in full control of every transaction. Nothing is ever pulled from your account.
Supported manual methods
- iDEAL — instant transfer from any Dutch bank
- Wero — pan-European account-to-account payments (replacing iDEAL in the long term)
- SEPA bank transfer — works from any EU bank account; usually credited within 1–2 business days
Timeline of a manual renewal
- T–3 days: payment link emailed to your billing address
- T–0: subscription expiration date
- T+0: payment received → subscription extended for the next month or year
- If payment is late: subscription pauses, no data is deleted, complete the link to resume
We recommend paying as soon as you receive the link — especially for SEPA bank transfers, which can take a business day to settle.
Switching between automatic and manual
You can switch at any time from Settings → Billing:
- Automatic → manual: cancel the existing mandate; we'll send a payment link before your next renewal.
- Manual → automatic: add a card or SEPA mandate; the next renewal will be charged automatically.
Switching does not interrupt your subscription.
Frequently asked
Is there a price difference between automatic and manual?
No. The plan price is identical regardless of payment method.
What happens if I miss a manual payment?
Your subscription pauses on the expiration date. No data is deleted during the standard retention window for your plan. Complete the payment link to reactivate immediately — no need to re-subscribe.
Can I pay annually with manual payments?
Yes. Annual subscriptions work the same way: one payment link per year, sent three days before renewal.
Can I use manual payments for credits?
Credit purchases are one-off transactions and can be paid by any supported method, including iDEAL, Wero, and bank transfer, at the time of purchase.
Why offer this at all?
Some customers — particularly in regulated environments, treasury-managed organisations, or businesses that don't issue corporate cards — prefer to authorise each payment explicitly. Manual payments give them that control without sacrificing the subscription model.
Is iDEAL safe?
iDEAL is the standard Dutch online payment method, used by all Dutch banks. Wero is its pan-European successor, operated by the European Payments Initiative. Both authenticate you through your own bank.
Need help? Reach out to support@emailconnect.eu. See also: Pricing and payment options.