Pricing and payment options

EmailConnect offers flexible pricing to match your email processing needs, from hobbyist projects to enterprise deployments. Choose between our free tier, subscription plans, or pay-as-you-go credits.

Free tier

Perfect for getting started and small projects:

  • 1 domain
  • 3 aliases and webhooks
  • 100 emails per month
  • 2-hour data retention
  • Best effort support
  • Core features included

Ideal for:

  • Testing and development
  • Personal projects
  • Low-volume automation
  • Learning the platform

Subscription plans

Basic plan - €12,95/month

Scale up your email processing:

  • 3,500 emails per month
  • 5 domains
  • 20 aliases and webhooks
  • Advanced attachment processing
  • 365-day data retention
  • Priority email support

Ideal for:

  • Small businesses
  • SaaS applications
  • Multiple projects
  • Regular email volume

Enterprise plan - Custom pricing

Tailored solutions for large organizations that include dedicated support, custom SLAs, and additional features.

Contact sales for:

  • Volume discounts
  • Custom requirements
  • Compliance needs
  • Dedicated infrastructure

Credits system

Pay only for what you use - perfect for variable or seasonal workloads.

How credits work

  • 1 credit = 1 email processed
  • No monthly commitment
  • Credits never expire
  • Use across all domains
  • Combine with subscriptions

Credit packages

  • 500 credits - €5 or €4 when subscribed
  • 1000 credits - €10 or €8 when subscribed
  • 2000 credits - €20 or €16 when subscribed

When to use credits

Instead of subscription:

  • Irregular email volumes
  • Seasonal businesses
  • Event-driven processing
  • Testing and development

With subscription:

  • Handle traffic spikes
  • Exceed monthly limits
  • Special campaigns
  • Backup capacity

Subscription vs credits comparison

Example 1: Steady volume

Processing 3,000 emails/month consistently:

  • Basic subscription: €12,95/month ✅
  • Credits only: €30/month (3,000 × €0.01)
  • Savings: €17/month with subscription

Example 2: Variable volume

  • Month 1: 500 emails at 400 x 0,01 = €4
  • Month 2: 10,000 emails at 9,900 x 0,01 = €99
  • Month 3: 200 emails at 100 x 0,01 = €1

Credits approach: Pay exactly €104 total Subscription approach: €90,85 (3 × €12,95) + credits for month 2

Billing details

Payment methods

  • Credit/debit cards (Visa, Mastercard, Amex)
  • SEPA direct debit (EU bank accounts)
  • iDEAL (Netherlands)
  • Bancontact (Belgium)
  • Invoice (Enterprise only)

Billing cycles

  • Subscriptions: Monthly or annual (discounted)
  • Credits: One-time purchase
  • Enterprise: Custom terms

Vat and taxes

  • EU businesses: VAT included in prices
  • Valid VAT ID: Reverse charge applies
  • Non-EU: No VAT charged

Changing plans

Upgrading

  • Instant activation
  • Prorated billing
  • Keep all settings
  • No downtime

Downgrading

  • Effective next billing cycle
  • Excess resources limited
  • Data retained per plan limits
  • Credits remain available

Cancellation

  • Cancel anytime
  • Service until period end
  • Data export available
  • Credits never expire

Cost optimization tips

1. Start with free tier

  • Test all features
  • Understand your volume
  • Plan your architecture

2. Monitor usage patterns

  • Check monthly statistics
  • Identify peak periods
  • Plan capacity needs

3. Hybrid approach

  • Base subscription for regular volume
  • Credits for peaks and overages
  • Adjust quarterly

4. Domain strategy

  • Group related aliases
  • Use subdomains efficiently
  • Consolidate where possible

Faq

Can I switch between plans anytime?

Yes, upgrade immediately or downgrade at next billing cycle.

What happens if I exceed limits?

Emails are queued. Add credits or upgrade to process them.

Do credits expire?

Yes, credits expire after 6 months. Your monthly limit resets every month and are used first.

Can I get a refund?

Credits are non-refundable. Subscriptions follow EU cooling-off period.

Is there a setup fee?

No setup fees for any plan.

Can I pause my subscription?

Not directly, but you can downgrade to free tier and keep credits.

Are there nonprofit discounts?

Yes, contact support with proof of nonprofit status.

What payment providers do you use?

We use Mollie, a leading European payment provider, ensuring secure and compliant transactions.

Choose the option that best fits your email processing needs and budget. Start free and scale as you grow!