Domain setup and verification

Setting up your domain correctly is crucial for receiving emails through EmailConnect. This guide covers everything you need to know.

Prerequisites

  • Access to your domain's DNS settings
  • Administrative rights to modify DNS records
  • Your domain should be active and resolving

Step-by-step setup

1. Add your domain

  1. Navigate to Domains in your dashboard
  2. Click Add domain
  3. Enter your domain name without any subdomain (e.g., example.com, not www.example.com)
  4. Click Add domain

2. Configure MX records

MX (Mail Exchange) records tell email servers where to deliver emails for your domain.

Required MX record:

Type: MX
Name: @ (or leave blank)
Value: mx1.emailconnect.eu
Priority: 10
TTL: 3600 (or your provider's default)

Important notes:

  • Remove any existing MX records that point to other email services
  • If you need to keep existing email service, contact support for advanced configuration
  • Changes may take up to 24 hours to propagate globally

3. Add TXT verification record

A TXT record is used to verify domain ownership.

Required TXT record:

Type: TXT
Name: @ (or leave blank)
Value: verify-ec=yourdomain.com
TTL: 3600

4. Verification process

After adding the DNS records:

  1. Wait 5-10 minutes for initial DNS propagation
  2. Click Verify domain in your dashboard
  3. The system will check your DNS configuration
  4. Verification typically completes within 1-2 minutes

Verification status:

  • Pending: DNS records not yet detected
  • Verified: Domain is ready to receive emails
  • Failed: DNS configuration issues detected

Troubleshooting

Common issues

"MX record not found"

  • Double-check the MX record value: mx1.emailconnect.eu
  • Ensure priority is set to 10
  • Wait longer for DNS propagation (up to 24 hours)

"TXT verification record missing"

  • Verify the TXT record value exactly matches: verify-ec=yourdomain.com
  • Check that the record is added to the domain level of your choice (@ vs e.g. in.)

"Verification taking too long"

  • DNS changes can take up to 24 hours to propagate globally
  • Use online DNS checker tools to verify your records
  • Contact support if issues persist after 24 hours

DNS checker tools

Use these tools to verify your DNS configuration:

Advanced configuration

Subdomain setup

You can also configure subdomains for email processing:

  1. Add the subdomain as a separate domain (e.g., mail.example.com)
  2. Configure MX and TXT records for the subdomain
  3. Follow the same verification process

Multiple email services

If you need to use EmailConnect alongside another email service:

  1. Contact our support team for custom MX record configuration
  2. We can help set up priority-based routing
  3. Additional configuration may be required

Next steps

Once your domain is verified:

Need help?

Domain setup issues? Our support team is here to help:

  • Check our help center
  • Contact support with your domain name and DNS provider
  • We can help verify your configuration remotely