The complete email automation flow

EmailConnect transforms unstructured emails into structured JSON data that integrates seamlessly with your existing tools and workflows. Here's exactly how it works:

What the JSON webhook looks like

Every processed email becomes a structured JSON payload that's easy to work with:

{
  "id": "email_abc123",
  "timestamp": "2025-08-23T14:30:00Z",
  "alias": "support@yourcompany.com",
  "from": {
    "email": "customer@example.com",
    "name": "Sarah Johnson"
  },
  "subject": "Login issues with mobile app",
  "content": {
    "text": "Hi, I can't log in to the mobile app...",
    "html": "<p>Hi, I can't log in to the mobile app...</p>"
  },
  "analysis": {
    "intent": "technical_support",
    "sentiment": "frustrated",
    "priority": "medium",
    "language": "en"
  },
  "attachments": [
    {
      "filename": "screenshot.png",
      "url": "https://attachments.emailconnect.eu/abc123.png",
      "size": 245760
    }
  ]
}

Multiple webhook destinations

The real power comes from routing different email types to different systems:

Integration patterns that work

EmailConnect's webhook approach works with virtually any modern business tool:

Direct API integrations

• CRM systems: Salesforce, HubSpot, Pipedrive - create leads and contacts automatically
• Support platforms: Zendesk, Freshdesk, Intercom - generate tickets with context
• Project management: Asana, Trello, Monday.com - convert emails to tasks
• Accounting software: QuickBooks, Xero, FreshBooks - process invoices and receipts

Automation platform bridges

For complex workflows, route EmailConnect webhooks through automation platforms:

Custom application webhooks

For businesses with custom software, EmailConnect webhooks integrate seamlessly:

// Simple Node.js webhook receiver
app.post('/webhooks/emailconnect', (req, res) => {
  const email = req.body;
  
  // Route based on email intent
  if (email.analysis.intent === 'technical_support') {
    createSupportTicket(email);
  } else if (email.analysis.intent === 'sales_inquiry') {
    notifySalesTeam(email);
  }
  
  res.status(200).send('OK');
});

Content analysis capabilities

EmailConnect can analyze email content to provide additional context for your automations:

Intent classification

• Technical support: Product issues, bug reports, how-to questions
• Sales inquiries: Pricing questions, demo requests, partnership proposals
• Billing issues: Payment problems, invoice disputes, account changes
• General inquiries: Company information, contact requests, feedback

Sentiment and priority detection

Multi-language support

Content analysis works across European languages:

• Language detection: Automatically identify email language
• Content extraction: Extract key data regardless of language
• Character encoding: Proper handling of European character sets
• Date parsing: Support for different European date formats

Attachment and media processing

EmailConnect handles more than just text—structured processing of email attachments:

Document processing capabilities

• PDF content extraction: Pull text from invoices, contracts, reports
• Image text recognition: OCR for screenshots, scanned documents
• Spreadsheet parsing: Extract data from Excel and CSV files
• File metadata: Size, type, creation date information

Secure attachment handling

• EU-only storage: All attachments stored on European servers
• Temporary URLs: Time-limited access links for security
• Configurable retention: Automatic deletion based on your policies
• Virus scanning: All attachments scanned before processing

Reliability and error handling

Production-ready email automation requires robust error handling and delivery guarantees:

Webhook delivery reliability

• Retry logic: Automatic retries with exponential backoff
• Dead letter queues: Failed deliveries preserved for manual review
• Delivery confirmation: Track webhook success/failure rates
• Multiple endpoints: Send same email to multiple webhooks if needed

Monitoring and debugging

• Processing logs: Detailed logs for every email processed
• Webhook logs: Full request/response details for debugging
• Error alerts: Get notified when processing fails
• Performance metrics: Processing time and delivery success rates

Getting started: simple to advanced

EmailConnect grows with your automation needs:

Level 1: Basic email forwarding

Level 2: Enhanced processing

Level 3: Multi-system automation

Need help designing your email automation architecture? I provide technical consulting for businesses implementing email-to-webhook workflows. Contact hello@emailconnect.eu.